The Finer Details of Camelot
Before you check-in, get to know the intimate details of Camelot with our list of the most frequently asked questions. We hope to have covered most things, and in particular the differences between our two products, if you have further questions or queries please contact us.
If you have additional questions that are not address in the FAQs, please contact us either by phone or by email.
What is the difference between a B&B ‘Mountain Escape Room’ and a Luxury Cottage?
There is a huge difference in these two very distinct products.
A luxury cottage is a self contained purpose built cabin/pavilion/lodge – call it what you like – that is away from our main house in our gardens accessed by a separate path. This is THE number one couples retreat product on the mountain and contains the main couples getaway ingredients of:
- Huge spa bath
- King Size Bed
- Log burner/fire
- Spacious comfort and all the accompaniments
A ‘Mountain Escape room’ is a queen bedded room with en-suite in a separate guest wing that runs off to the side of our single storey farmhouse. We have three adjoining guest rooms all opening out onto a large deck. These rooms are particularly suitable for guests wanting a quick break, happy to be in rooms adjoining others and in many cases not wanting any breakfast as part of the package. This option includes:
- Queen beds
- Shower, WHB, WC en-suite
- Separate guest lounge for our six B&B guests
So what is a B&B?
This is a very good question – B&B’s originated in the UK when people had a spare bedroom and sought to gain some extra money from its daily rental, providing breakfast as part of the price to travellers. In Australia there are many B&B’s where you will sleep in the owner’s house and often in the room next door to the owner and share bathroom facilities with the owner or other guests.
NOT SO AT CAMELOT. We are a purpose built B&B with our three adjoining en-suited rooms in a separate guest wing sharing a guest lounge. Guests have their own entrance and their own keys. All purpose built about 10 years ago. If you want breakfast – it is available at many places locally and we have reduced our prices accordingly. Either way – You will love your stay!
So your B&B is similar to a motel – yes?
Not so – we pride ourselves on our personal service to our guests including discussion about and directions to mountain attractions, best and budget dining on the mountain and generally we ensure your mountain experience is a good one. On rare occassions for groups, we may personally serve you breakfast if included and offer the odd glass of gluhwein on cold winter nights in front of a log fire. We enjoy general discussions and often will sit down with you for a glass of wine – but only if it is appropriate. MANY, MANY, MANY of our guests arrive as guests and leave as friends!
Unfortunately you may find that once you have experienced Camelot’s hospitality, you will become disappointed with other similar products on the mountain and elsewhere.
Is Camelot suitable for families?
Camelot has been designed for couples and small adult groups. All guests must be 14+ and we expect discrete parental control at all times. Younger children may be accepted if a booking is made for the entire property.
Are pets allowed?
Sorry, no pets are allowed at Camelot but you are welcome to play with our Kangaroos, Bandicoots, Butcher birds, Lorikeets, Satin Bower Bird and anything else you find in our garden.
Is Camelot Wheelchair friendly?
We have the only wheelchair compliant cottage on the Mountain and have been recognised and listed by the Spinal Injuries Association. Our St Bernard Cottage has a compliant ramp, open bathroom with shower seat and a small rearrangement of furniture gives full wheelchair accessibility. Please enquire at the time of booking for availability and to discuss any special needs.
Is there a secure car park facility?
Camelot provides an open car park with room for 6 vehicles. If you require a second car park space please notify us in advance.
Is there a restaurant at Camelot?
All our cottages have full kitchen facilities with the exception of an oven. Camelot DOES have a full kitchen to provide a breakfast service to guests who make a group booking for the entire property and wish to include it in their package.
Is smoking allowed?
In accordance with Australian regulations, smoking is not permitted within 4 metres of any building. We have two acres of grounds for you to smoke and ash trays are provided. Your registration form at check in draws your attention to extra cleaning costs for guests who smoke inside their room or cottage.
Are there private garden areas?
We have two acres of parklike grounds, orchards and areas laid open to lawns. Our cottages are separated from each other and fairly sound proof to assist privacy.
Are there barbecue facilities?
All cottages have deck furniture and BBQ’s are available on request for cottage guests only for alfresco dining.
Is the beach accessible? How far away is it?
The Gold Coast beaches and Surfers Paradise are about 35 minutes drive from Camelot.
Which languages are spoken at the reception?
Does Camelot accept credit cards?
Payments can be made securely online at the time of booking or at reception by cash, eftpos or credit (we accept VISA and Mastercard)
Can we invite our friends to come and see us while we stay at Camelot?
Sorry, but we have to respect and preserve the privacy of ALL our guests staying at Camelot at ALL times and hence we simply say NO VISITORS ALLOWED. We also have a maximum number of guests licence and strict insurance requirements.
I want to bring my bridal party to Camelot and have outside hairdressers and beauticians for myself and bridesmaids. Can we arrange this in advance?
As noted above we do NOT allow visitors at any time with one major exception – if you take over Camelot, as an entire property with your party i.e 6 rooms, we are happy to discuss your requirements for wedding, function or party arrangements as no other guests can be inconvenienced. Please call us to discuss your detailed arrangements.
Am I allowed to order an on-site masseur to come to my room?
One would have thought that common courtesy would dictate a guest advising the hosts of this requirement. However, licence and insurance requirements are very strict and your registration form, that you sign on check-in, draws your attention to the fact that visitors will NOT be allowed on the premises without the express prior permission of the property hosts. These matters are in your own interests to ensure your privacy, peace, security and safety!
Is there a CD player in the cottage?
Yes, bring your favourite CD’s or visit the reception library. All CD players and the TV’s have an input for your iPod or other music device. We do not have CD players in the B&B rooms to ensure minimal disturbance to other guests.
Is there a VHS/DVD player in the cottage?
Yes, reception has a selection of DVDs and VHS videos available to the cottages. The B&B rooms do not have these facilities.
Is it possible to connect to internet in my cottage?
Due to the location of the cottages and the B&B rooms and the ‘general mountain white noise’ a free WiFi link is only available in our guest lounge. A password from reception is required. Otherwise dongles work fairly well for wireless reception throughout our grounds. Please see reception if you are having any difficulties
Do you supply a variety of bedding?
Linen is provided and our beds are made up with doonas. Blankets are available in your room or cottage. Our beds are quality products with toppers and sheepskins as appropriate for an especially great nights sleep
Is there a selection of pillows available in the rooms?
A variety of pillows is available on request
Do you supply beach towels?
Are there TV’s in the Rooms? Are there international channels (satellite TV)?
Yes, all rooms now have High Definition LCD television available. Local networks of digital and analogue channels are accessible. There are no international channels from Austar or Foxtel available
Does each cottage have a telephone that can dial directly outside?
No – we have found that our guests want to get away from the real world and we would appreciate our guests respecting the privacy of other guests if they have to use their mobiles
What kind of air conditioners do you use?
Our air conditioners are inverters that have a temperature range of 16c to 30c and 4 cycles including dry air for humid summer conditions. Air conditioners are located in the main living area of your cottage and in the B&B rooms positioned for maximum flow. Ceiling fans are also in every room.
Do the cottages have a balcony?
Our cottages have a 3mx2m deck area for al fresco dining and for you to enjoy your view as much as possible. Our B&B rooms open out onto a large Queenslander deck where we serve breakfast or you can just relax. There are other seating areas in the garden including a large gazebo.
Do you have a restaurant?
No, Camelot is good at accommodation and breakfasts for B&B guests. There are over 30 eateries on the mountain and many coffee shops. We know what we are good at and leave the restaurants to service you at whatever standard you require. We do have a kitchen onsite to provide a breakfast facility for our B&B guests and each cottage has a kitchenette for DIY.
Is there room service available?
Is breakfast included in the price and what type of breakfast is served?
Our B&B rooms tend to be sold without breakfast, however please call to discuss your requirements. We serve a continental breakfast during the week and a cooked breakfast on Saturday and Sunday mornings. ALL dietary requirements can be met. Cottages are usually sold with a continental breakfast hamper, topped up each day, but can be sold without if required. ‘No Frills’ deals are always available.
Do you cater for special food needs?
Yes, please inform reception upon booking of your dietary requirements
Do you cater for vegetarian guests?
Of course, please inform reception upon arrival or when booking
What time should I arrive at your hotel?
Check-in time is from 2pm, the car park is open to new guests from 2 pm or earlier by arrangement. If you expect to arrive after 6pm you MUST call us to arrange alternative check in procedures as we cannot guarantee to be on the property each night after 6pm.
When is the departure time?
Check-out from your room or cottage is by 10.30 am. Later check outs and earlier check ins may be available at an additional fee of $20 per hour
I have a wedding to go to and need an early check in?
Early check in’s cannot be guaranteed but may be available at the cost of $20/hour prior to a 2pm arrival. This is because our previous guests may not have checked out before 10.30am and we would generally need to bring in extra cleaning staff to get your room ready for your early arrival. If you wish to guarantee attendance at a wedding, you would always be safer to check in the night before and enjoy a less rushed start to the day after a leisurely breakfast.